We are CounterCentral
and we our users!
Hi! I am Olivier, founder and CEO of CounterCentral. I live in Charleston, South Carolina and am the proud father of two girls, currently 12 and 18. When I am not doing chemistry experiments with the little one (the one who won't smile for the picture), or checking that the older one has done her homework (usually not), you will find me at my desk answering our user's support tickets.
I know it's a little atypical for a CEO to handle support, but I believe very strongly that this is the best way to keep my finger on CounterCentral's pulse and to understand our users' needs. As a bonus, every once in a while someone finds a bug, or has an idea for a new feature, and if I am the first one to see it I can make sure it is handled right away.
But whatever your reason for writing: if you use our support form, your message will come straight to my inbox and I promise you an answer, usually within a few hours, 24 hours at the most. If you ever write and don't hear back, please resend with an alternate email address: chances are my answer to you was refused by your mail server for some reason.
I am sure you'll understand that I can not do the impossible, but my commitment to you is that if you contact me, I will do all I can to resolve whatever issue you are having to the best of my abilities. I truly care about every single one of our users and I want to make sure your experience with CounterCentral is the best it can be, whether you are using our free or Premium service!
Feel free to contact me at any time!
Meanwhile, if I am done with my day, and if it's a clear night, you will find me in my backyard with my telescope taking pictures of planets, galaxies, and nebulaes (we all have our quirks!).
CounterCentral has been designing traffic analysis systems since 1996. When we first started, Yahoo! was king, AltaVista and Lycos were not far behind, Pay-per-Click had just been invented by Goto.com and Google was still an idea in a dorm room.
To the best of my knowledge we were the first web analytics company in the world and experienced tremendous growth. We currently serve 130,000 web sites worldwide!
Our mission is to provide stats that are accurate and friendly enough to be understood by anyone, even those who don't have a background in data analysis.
You can count on us to be:
Easy to understand and use
Real-time and reliable
Responsive to your needs
We accurately measure all the data that we present (we do not 'guesstimate' our stats) and show it in a format that anyone can grasp in a few minutes.
We love our stats, and we deeply care about our job and about our users!
Whatever your needs, whether you have a problem with your data, a question, a comment or a suggestion, feel free to contact us at any time!
Talk to us!
You can always reach us here. Olivier will get back to you as quickly as possible. 24 hours at the most.
And if you need our physical address:Web Tracking Services, LLC
1670 Springdale Plazza
Unit 9, Suite 270
Camden, SC 29020