Help and User Support

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CounterCentral Installation

  1. CounterCentral code and basic installation instructions

  2. Detailed installation instructions

  3. Step-by-step installation instructions for popular editors (MySpace, FrontPage, Xanga, etc.)

  4. Simplified CounterCentral code

  5. What is the difference between the full code and the simplified code ?

  6. Secure CounterCentral code for SSL pages

  7. XHTML-compatible CounterCentral code

  8. How can I test that the code is properly installed ?

  9. How can I position the counter on my web page without modifying my layout ?

  10. Can I install the code on all of my site's pages ?

  11. Can I custom-name my pages in the stats ?

  12. Does my site use frames ? If yes, how do I install CounterCentral ?

  13. My pages are created with PHP: how do I install the CounterCentral code ?

  14. My pages are generated server-side (ASP, CGI, etc.) : can I use CounterCentral ?

  15. Can I install CounterCentral on several web sites ?

  16. How do I make the counter invisible ?

  17. Can I make the counter visible on my home page and invisible on the rest of the site ?

  18. I am not allowed to use JavaScript on my site : what do I do ?

  19. Do I have to install your logo or a banner on my site ?

  20. I have installed the code and I get no stats/no counter

  21. Will CounterCentral work on an intranet ?

Using CounterCentral: How do I ?...

  1. How do I exclude my own visits to my site from the stats ?

  2. How do I exclude certain IPs from the stats ?

  3. How do I record my site's referrers ?

  4. Can you tell me who my visitors are ? Can you record their name/address/email/profile ?

  5. How do I download my stats to my computer ?

  6. How do I reset my stats ?

  7. Can I track the downloading of PDF/Music/Video/Image files from my site ?

  8. Can I find out which links people follow when they leave my site ?

  9. My site uses a query string to distinguish between pages. How do I track click-paths ?

  10. Can CounterCentral detect robots and spiders coming to my site ?

Problems and errors

  1. The geographic location (city, state) stats are a bit off

  2. CounterCentral is reporting less visitors than the stats supplied by my host

  3. Google Adwords (or another pay-per-click engine) is reporting more referrals than CounterCentral

  4. CounterCentral is reporting less visitors than my other web counter

  5. Referrer and keyword tracking is not working properly

  6. The stats are stuck and have not updated in several days

  7. The timestamp of my visitors is off

  8. The counter does not increase when I reload my web page

  9. The counter increase every time I reload my page. How can I have it track only unique visitors ?

  10. When I go to my site my visit does not appear in the stats

  11. I have excluded my own visit but the setting does not 'hold'

  12. My stats seem to be publicly available : how do I prevent that ?

  13. Why do you have traffic limits ? What happens if I go over ?

Administrative and Billing Issues

  1. I have lost my user ID and/or password

  2. How much does CounterCentral cost ? What are the differences between free trials, regular, plus or premium accounts ?

  3. Do you offer quantity discounts ?

  4. How can I update the credit card that is used to pay for my account(s) ?

  5. How can I cancel my account ?

  6. How will your charges appear on my credit card statement ?

  7. What payment options do I have ?

  8. I have several accounts : how can I list them all ?

  9. How can I change my password ?

  10. Can I change my user ID ?

  11. I am moving my site to a new domain : what do I need to do ?

  12. How can I upgrade my account ?

  13. How can I downgrade my account ?

Other Issues

  1. What is your reliability, track record ?

  2. Where are you located ?

  3. Why isn't CounterCentral free ?

  4. Do you share my email address or my stats with third parties ?